Exchange Policy

If you'd like to exchange an item, we accept exchanges for a different size within 7 days of delivery, provided the following conditions are met:

• The item is unworn, unused, unwashed, undamaged, and retains the original tags.

Please Note:

• SALE products cannot be exchanged or returned.

Important: For defective products, please provide clear unboxing videos or pictures to support your exchange request within 7 days of delivery.

HOW TO RAISE THE RETURN REQUEST

To return your online order in the store, please follow these steps:

1. Email at contact@nivia.in
2. Write email in detail with Problem with the Product
3. Attach Photo of Damaged product
4. Subject of Email with Order ID
5. Conrmation mail for Return Request in 48 Hours will be sent by NIVIA Sports
6. Pack the products
7. Pickup will be done within 10 business days

HOW WILL EXCHANGE PROCESS WORK

- Once the Exchange request is made, pickup will be done within 10 business days from your address. Products are to be kept with packaging material.

- If there is any discrepancy with exhange request & physical products being handed over at time of pickup, pickup will be denied.

Any issue faced during this stage please drop a mail to contact@nivia.in

All refunds will be processed via the initial method of payment used to place the order, which may take up to 15 working days.

Return Address:

NIVIA Freewill Sports Pvt. Ltd.
248, Ground Floor, Okhla Phase 3,
Okhla Industrial Estate, New Delhi - 110020
Phone: 9971030778

Once we receive the item, it will undergo a thorough quality inspection. If it passes, we will process your exchange.

Note: Items are eligible for one exchange request only.

Cancellation Policy

Cancellations are only accepted within 24 hours of placing the order. After this window, cancellations will not be possible.

Changes to Order Details (Size, Address, Phone Number)

If you need to update your order details such as size, delivery address, or phone number, please email us at contact@nivia.in with the subject line “Order Number + Revised Information.” We will make the requested changes if the order has not been shipped.